The customer can cancel his order within 14 days from the day after receipt of his order. The customer then has 14 days to return his order.

To exercise his right of withdrawal, the customer must send his request within the legal time limit by email to contact@yootest.com . The customer will have to indicate the following information:


  • the No. of his order
  •  the subject matter of his application
  •    bank details for reimbursement

The supplier will inform the customer of the handling of his request, the response to it and will confirm the procedure for returning the order.

The order must be returned in its original packaging and the products sealed. The customer must return the order to the following address:

Science Concept
2 rue de la Durance
67100 Strasbourg

The shipping costs for the return of the order are the responsibility of the customer.

Only items returned intact and sealed will be due for reimbursement of the order.

Returned items will be checked on receipt and the supplier will inform the customer of the receipt of the returned order and any observations.

The supplier undertakes to reimburse the customer within a reasonable period of time after receipt of the returned order.

Several YOOTEST products contain perishable elements whose subsequent use cannot be guaranteed. For YOOTEST products containing perishable elements, a fee of 30€ including VAT per per perishable element will be retained in case of cancellation of the order.

If the cancellation occurs before the order is sent, the customer will be refunded the full amount of the order.


Dispute settlement

French law shall apply and the settlement of disputes shall be arbitrated by the Commercial Court of Strasbourg (France).